Refund & Returns Policy
This Refund & Returns Policy applies to all purchases made through Gifflow, operated by Gossammer LTD. By purchasing our services, you agree to this policy.
1. Nature of Services
Gifflow provides digital services, subscriptions, and/or online tools. Due to the nature of digital products and instant access, refunds are limited and subject to the conditions outlined below.
Digital services are generally considered consumed once access is granted, which affects refund eligibility under UK and EU law.
2. Cancellation of Subscription
You may cancel your subscription at any time by contacting our support team or through your account (if applicable).
- Cancellation will stop future billing
- You will continue to have access until the end of your current billing cycle
- No partial refunds are provided for unused time within an active billing period
3. Refund Eligibility
Refunds may be granted under the following conditions:
a. Technical Issues
If the service is not accessible or fails to function as described, and our team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
b. Duplicate Payments
If you are charged more than once for the same transaction due to an error, a full refund of the duplicate payment will be issued.
c. Unauthorized Transactions
If a payment was made without your authorization, we will investigate and may issue a refund where appropriate.
d. Legal Entitlement (UK/EU Consumers)
If required under applicable law, refunds will be issued in accordance with your statutory rights.
4. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- Change of mind after purchase
- Failure to use the service after purchase
- Dissatisfaction based on personal preference
- Issues caused by your own device, software, or internet setup
- Partial subscription periods after cancellation
- Violation of our Terms & Conditions
Digital services are typically non-refundable once accessed unless legally required otherwise.
5. UK & EU Consumer Rights (Right of Withdrawal)
If you are a consumer located in the United Kingdom or European Union, you have the right to:
- Cancel your purchase within 14 days of purchase without giving a reason
- Receive a full refund within 14 days of your cancellation request
However:
- If you request immediate access to digital services, you acknowledge that your right to cancel may be waived once the service has begun
- This is in accordance with the Consumer Contracts Regulations 2013 (UK) and EU Consumer Rights Directive
6. Refund Process
To request a refund, you must:
- Contact us with your order details
- Provide a clear explanation of the issue
- Include proof of payment
We will review your request within a reasonable timeframe.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Access to services may be revoked upon refund approval
7. Chargebacks and Disputes
We recommend contacting us before initiating a chargeback.
- Unresolved disputes can often be handled quickly by our support team
- Filing unjustified chargebacks may result in account suspension or termination
8. Policy Updates
We reserve the right to update this policy at any time.
- Changes will be posted on this page
- Continued use of our services indicates acceptance of the updated policy
9. Contact Information
For refund or cancellation requests, please contact:
Gossammer LTD
3rd Floor Suite
207 Regent Street
London, England
W1B 3HH
